Thank you,

 Janna

Last issue we talked about 3 of the guidelines for creating systems that work.  They were:

• Keep them simple
• Write only systems that make money or reduce risk
• Assure the systems you develop are used

Systems are your way of empowering your team to perform the work on a level as if you were doing it personally. View the word SYSTEM as an acronym for: Saving You Stress, Time, Energy, & Money! Systems reduce your hours and stress by empowering average people to do great work. Systems also ensure that customers receive the consistency they expect - each and every time.

The next 3 points are:
Make the system selectively accessible
Not every team member needs to use every system. Your master manual should contain all of your systems. Individual team members should have copies of only the systems that involve them. This makes it easier for someone substituting as backup or when training a new team member.
 
Get the team involved
Who better to help document the systems than the people who are currently doing the tasks? The team can also help you improve the current systems by identifying redundancies and what's not working.
 
Make sure the team knows their role in the overall process
Unfortunately, it is normal for team members to disagree on the sequence of tasks and how to best complete them. Team members need to know their role and how it affects the overall results.  Clearly written and agreed upon roles (job descriptions) go a long way toward accomplishing this.  So start the systemization process with clearly written job descriptions.
 
Documenting the systems in your business may seem overwhelming.  Don't try to do them all at once.  Document one or two systems, implement them and monitor the results.  Once you are satisfied, move to the next one. So where do you start?  That's easy - select a task that you are currently doing (but shouldn't be) or one that can fix a problem you are currently facing such as product rejects, low sales conversion rates, poor service or customer satisfaction, etc.
 
A final thought: take it one step at a time - but just do it!

Janna

Don't forget about CPE Credits  ActionCOACH, the World's #1 Business Coaching Firm Now offers NASBA approved CPE Accredited Workshops for Accountants.

Quote of the Issue
Seek the lofty by reading, hearing and seeing great work at some moment every day.
Thornton Wilder

Tip of the Issue:
Selling is truth made fascinating, so be fascinating!

 

If you have any topics you would like me to discuss here or on the radio, please contact me at either 719-358-6936, or email me at jannahoiberg@actioncoach.com .

  Tune in to Action in Business  Saturday mornings at 7:30 on Newstalk 1460 KZNT radio with host, "Action Janna" Hoiberg! What you'll gain doesn't come from theory, it comes from real life experience!  Topics for the next few weeks include:
November 7th - Systematize your business
November 14th - Selling
To listen to the podcasts go to the website or facebook - each broadcast is posted.

 BusinessRICH is a two day workshop designed to give business owners a wealth of business strategies in an action-packed and highly focused event. You receive a year's worth of coaching in two days while introducing business owners to many of the ActionCOACH systems for the first time. BusinessRICH offers insight to strategies that help owners to start running their business for the first time, instead of a situation where their business may be running them.

 

Where & When:

The Inn at Palmer Divide
Palmer Lake, CO 

8:00 am to 4:00pm
Workshop Investment is $1295 for the first person and $695 for the second person, same company.